The Air Carrier Access Act (ACAA) sets out requirements for disability access at airports and on airlines. Generally the ACAA rules:
- prohibit U.S. and foreign airlines from discriminating against passengers on the basis of disability;
- require airlines to make aircraft, other facilities, and services accessible; and
- require airlines to take steps to accommodate passengers with a disability.
Filing an Air Carrier Access Complaint
If you believe that an airline has violated any of the ACAA rules, you should file a complaint with the US Department of Transportation (DOT). DOT publishes an on-line, easy to use complaint form athttp://airconsumer.ost.dot.gov/escomplaint/es.cfm.
Related Issue: Transportation and Travel