National Association of the Deaf

Video Relay Service (VRS)

The NAD has been working hard to advance access to Video Relay Service (VRS).

To use VRS, a deaf or hard of hearing individual must have video conferencing equipment or a videophones, and a broadband (high speed) Internet connection. VRS enables a deaf or hard of hearing person to make and receive telephone calls through a communications assistant (CA) who is a qualified American Sign Language (ASL) interpreter. For many deaf and hard of hearing individuals, VRS is closer to “functionally equivalent” telephone services than any other form of relay service. For ASL users, VRS conversations flow so much more smoothly, naturally, and faster than communicating by typing. For ma