The National Association of the Deaf (NAD) urges customers who were refused access to Wells Fargo Bank or Wachovia Bank services before June 1, 2011 to file a claim with the U.S. Department of Justice (DOJ). Refused access includes denial of relay call to Wells Fargo or failure to provide effective communication such as sign language interpreter for meetings while visiting a Wells Fargo branch.
The DOJ entered into a settlement agreement with Wells Fargo which will pay up to $16 million to compensate individuals who experienced discrimination in violation of Title III of the Americans with Disabilities Act (ADA) when trying to call Wells Fargo, access Wells Fargo’s services, or visit one of Wells Fargo’s retail stores.
Prior to the settlement, Wells Fargo refused to accept relay calls from deaf and hard of hearing individuals. The NAD led the way in filing over 15 complaints with the DOJ for deaf and hard of hearing individuals against this illegal practice.
The NAD can help you file your Wells Fargo complaint if you contact us by 12 pm (noon) Eastern Standard Time (EST) on January 25, 2012. You can file a claim by yourself directly with the DOJ up to January 29, 2012 by following the link below:
http://www.ada.gov/wells_fargo/
IMPORTANT: All claims must be filed by January 29, 2012.