Best Practices? Masks? Communicating with Customers?
With the COVID-19 Pandemic, do you know what deaf and hard of hearing front-line employees are doing to remain safe and be able to communicate with their colleagues and clients? This free webinar will share tools, stories, and resources for deaf and hard of hearing employees to address communication challenges in the workplace.
Explore: Remote Employment During COVID-19 (includes tips for deaf and hard of hearing employees, guidelines for employers, and a matrix of video conferencing platforms offering different features)
Panelists
Kevin Meyer is a sales associate at the UPS Store with a decade of experience working with customers on a daily basis. Kevin accommodates most services such as notary, printing, packaging, and shipping. Kevin graduated from Southern Illinois University - Edwardsville with a BA in Computer Management and Information Systems. Working in the field of mental health and customer relations, Kevin has a passion to ensure every client/customer comes out happy and pleased with their services.
Carolyn Neumann is from the Chicago Suburbs. She graduated from Southern Illinois University with a Bachelor's Degree in Fashion Merchandising. Carolyn has worked at many different retail stores and companies -- currently, she works as a Visual Display Manager at Kohl's Department Store. She really enjoys her job because it’s fun and allows Carolyn to be creative! 
Kevin Smith was born and raised in Chicago, in a Deaf family. He attended Illinois School for the Deaf. He briefly attended Gallaudet University and has been working with the United States Postal Service for the past 34 years. He is currently a Sales Service Associate. 
Laura Young is a current employee at H.E.B as an Overnight Stocker in Austin, Texas. She enjoys working overnight hours and keep the department clean and well-organized. She ensures federal, state, and company regulations and standards of product food safety and sanitation are met. During her free time, she likes to spend time with her family. Webinar Policies
We value access and strive to make our meetings accessible and welcoming to all participants. The NAD is committed to access and all of the presenters have been provided with guidance on making their presentations accessible. We also provide accommodations to meet individual needs during the webinars. If you have a question about an auxiliary aid or service you requested on your registration, please email [email protected].
All webinars will be in American Sign Language (ASL) unless specified.
- Our webinars are intended to be a safe, secure, and learning environment for all participants with the purpose of encouraging productive discussions
- All participants are expected to conduct themselves in a professional and courteous manner, and to show respect to everyone at all times without any form of harassment.
- The NAD does not tolerate harassment of any kind, including but not limited to: race, national origin, age, gender, gender identity and expression, sexual orientation, disability, physical appearance, body size, religion, or political affiliation. The NAD reserves the right to expel any person who engages in violations of this conduct policy, and also reserves the right to ban such person from future events. No refunds will be given to any person who has been expelled from the conference for violating this conduct policy.
- Anyone can report harassment or inappropriate conduct. If any person’s behavior has made you uncomfortable, or if you witness inappropriate conduct towards someone else, please immediately contact any staff or security affiliated with the NAD.
By attending a webinar, you agree and understand that you are giving permission to the National Association of the Deaf (NAD) to obtain and use screenshots, audio, and video recordings at the webinar, without restriction or limitation for such use. You also agree and understand that you will not be compensated for the use of such photographs, or audio, or video recordings. You further agree and understand that if you do not want to be photographed or recorded in audio or video, you will notify [email protected] before the webinar.
NAD webinars may be free (with a charge only for CEUs) or might have a cost for registration. Any payments made towards registering for a webinar and/or the CEUs are non-refundable except for a medical emergency or a death in the family (written documentation is required).